Premier Health Products

Premier Health Products and Premier Massage Chairs .org Polices

Policies

Return and Cancellation Policy: Customer has 30 days from the time the chair is received to return for a full refund of the purchase price less the original delivery and return shipping and handling costs for Premier Health Products chairs, this does not include Inada chairs. This also applies to chairs picked up at the WA warehouse, due to the fact that the chair must be returned to the CO location for inspection. Returned massage chairs must be received in “like new” condition in the original packaging and materials, including manual, or the customer will be charged a restocking fee of 10% in addition to the cost of replacing the missing items. Financing customers are also responsible for finance processing fees on returned chairs. Massage chairs not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code or they will be refused by our receiving department.

Please call to obtain a Return Authorization Code and return shipping call tag. Customers that cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee. Customer must have the chair in transit back to manufacturer on or before the 30th day. Any special services such as finance processing fees, date certain shipping, inside delivery, lift gate, white glove delivery, or unpacking of merchandise is non refundable. Orders that are cancelled prior to shipping will be assessed a six percent restocking fee to cover credit card charges incurred by our company in good faith.

It is the customer's responsibility to thoroughly inspect the chair for any freight damage or manufacturer defects and report to Premier Health Products within 3 days. Chairs damaged in shipping will be exchanged for another new chair at no cost to the customer. Do not discard boxes for 30 days, until you have assembled, inspected and tested the massage chair.  

Standard Shipping:

Upon receipt of your order, assuming approved payment, Premier Health Products massage chairs will ship out the next business day. Within 3 business days of placing your order, you will receive via email an invoice attachment which will include the freight company’s web site link and tracking number.   This  tracking number may not be active in the freight company’s online tracking system  for up to 3 days from the invoice date .  You will be contacted within 7 business days of your order to schedule a delivery appointment.  We are unable to track your massage chair order until it has exceeded 7 business days.

DHL:

The chair will be delivered to the threshold of your door. For residential deliveries, as long as the entry is on ground level, there is no additional charge. If stairs are involved (i.e., carrying the chair up to the second floor of an apartment), there will be an additional service charge of $75.

Canadian Shipping Information:

White Glove Delivery Description (additional $225):

After we process your order the shipping company will deliver your chair in 7 to 14 business days.  Prior to delivery, the shipping company will contact you to schedule a delivery time, Monday- Friday between 8am to 6pm.  The shipping company will give you a 3-4 hour delivery window.  When your massage chair is delivered it will be unpacked and set up for you in any room of your home.  The delivery team is not trained on using the massage chair and will not be able to train the customer how to use the chair. Please consult your user manual for instructions on operation of your new massage chair.  The packing material will be removed from your location, but we advise that you keep all packing material for 30 days.

Limitations: Shipments that require to be picked up or delivered to any location other than 2 flights of stairs will be rated at $5.00 per step or $50.00, whichever is greater. The delivery pathway for PHP2030, EP 30005, and EP1273 must have a minimum clearance of 30” wide by 60” Deep to facilitate delivery.

2 Day Air Freight = $125 additional shipping charge
 
If the Customer elects to pay for 2 Day Air Freight, we guarantee to pay for expedited delivery service to your address.  The shipping company will deliver the chair within 3-4 business days from the day you place your order, 1 day for us to process the order, 1 day shipping company picks up the order, and 2 days in transit.  All orders placed prior to 12Noon MST will be processed and shipped on the same day.  During the holiday rush a few packages (3%) may not be delivered within the 4 business days.  In this instance we will refund the customer $125 that was paid for the express delivery option.  Our guarantee is that we will process the order within 1 day and have it shipped the next business day but cannot be responsible if DHL does not deliver within the stated time. In no event will we be liable for any loss, damage, or delay, directly or indirectly, due to hazards, dangers, incident to a state of war, or the act of restraint of the Government, or to strikes, riots, civil commotions, or acts of God.  If the Customer refuses delivery or cancels the order they will be assessed all shipping fees and 10% restocking fee.
 
Some customers may be considered out of bounds by DHL and must add 1 business day for delivery.  You will be notified if you are out of bounds prior to shipment.  To check if your zip code is out of bounds click here: http://www.us.danzas.com/frameset.cgi?winLocation=http://www.us.danzas.com/nasg/
 
1 Day Air Freight = $325 additional shipping charge
 
If the Customer  elects to pays for 1 Day Air Freight, we guarantee to pay for expedited delivery service to your address.  The shipping company will deliver the chair within 2-3 business days from the day you place your order, 1 day for us to process the order, 1 day for the shipping company to pick up the order, and 2 days in transit.  All orders placed prior to 12Noon MST will be processed and shipped on the same day.  During the holiday rush a few packages (3%) may not be delivered within the 4 business days.  In this instance we will refund the customer $325 that was paid for the express delivery option.  Our guarantee is that we will process the order within 1 day and have it shipped the next business day but cannot be responsible if DHL does not deliver within the stated time. In no event will we be liable for any loss, damage, or delay, directly or indirectly, due to hazards, dangers, incident to a state of war, or the act of restraint of the Government, or to strikes, riots, civil commotions, or acts of God. If the Customer refuses delivery or cancels the order, they will be assessed all shipping fees and 10% restocking fee.
 
Some customers may be considered out of bounds by DHL and must add 1 business day for delivery.  You will be notified if you are out of bounds prior to shipment.  To check if your zip code is out of bounds click here: http://www.us.danzas.com/frameset.cgi?winLocation=http://www.us.danzas.com/nasg/

Tax will be added to all WA and CO orders.

Guaranteed Christmas Delivery - This Promotion Ended 2pm EST 12/17/07 and is no longer available.

To make sure your massage chair arrives in time for Christmas we Guarantee to attempt delivery on or before December 24th for all orders* placed by 2pm EST Monday December 17th. All deliveries attempted after Christmas will receive a $100 refund after the trial period has expired**. Offer valid for all in stock items.

Regular shipping exclusions below apply such as extreme weather delays. Deliveries attempted after Christmas are not an excuse to refuse shipment and are only entitled to the $100 refund.

Referral Program

When you own a massage chair, and see the positive effects it has on your life, it’s only natural to want to share those good feelings with friends and family. Our customers are our best sales people, and that’s why Premier Health Products offers a generous referral program for our existing customers. If you have already purchased a Premier Health Products chair, and then you recommend a Premier chair to a friend or relative, Premier Health Products will send you a check for $100! Sound simple? It is! Just make sure that the person your refer to us mentions your name at the time of purchase, and after the thirty day trial period, as long as he or she hasn’t returned the chair, we’ll put your check in the mail!

* Offer only good for deliveries within the USA, AK and HI excluded.

** Orders that do not ship on time due to entry errors or insufficient funds do not qualify for refund. In these cases we will do our best to notify customers in time to resolve any issues before 2pm EST Monday December 17th. For all customers paying with ATM we recommend you contact your bank and notify them in advance of the charge to avoid billing delays.

LIMITED CUSTOMER WARRANTY
(PHP2021, PHP2023, PHP2026, PHP2027 and PHP 2030)

(For products purchased after August 1, 2003)

WARRANTY, subject to limitations set forth herein.

(A) Labor: If during the Five (5) YEAR period commencing on the date of delivery to the original owner, any defect shall occur which is covered under this Limited Warranty (see limitation section below), Premier Health Products will provide labor without charge.

(B) Parts: If any defect shall occur within the first Five (5) Year time period on the covered parts, Premier Health Products will repair or replace those parts.

(C) Shipping: Return shipping to our service center will be paid by Premier Health Products for the first One (1) Year. Boxing, packaging material and availability for pickup of any items to be returned for repair will be the responsibility of the customer. Return shipping only applies to chairs sold and delivered in the contiguous 48 United States of America.

SERVICE:

(A)  To obtain service, call the warranty Service Authorization Center at 303-670-8882. If upon examination by the service center no breakdown is found, you will be responsible for all charges incurred.